The situation escalated when a tilak was applied to some employees, and sacred threads (kalava) were tied on their wrists by the activists. Staff members appeared uncomfortable during the incident, though no resistance was reported from either side. Some employees alleged that internal training guidelines had earlier discouraged the display of visible religious symbols such as the tilak, kalava, and mangalsutra. These claims led to demands for clarification from the company and calls for action against the management.

Following the incident gaining traction, Lenskart issued a clarification stating that it does not restrict any form of religious expression at the workplace. The company said the document being circulated was outdated and does not reflect its current policies. The company further clarified that its workplace guidelines permit employees to wear symbols of faith, including bindi, tilak, hijab, and turban. It also expressed regret if any previous communication caused confusion or discomfort among staff. No violence was reported during the incident, and authorities have not confirmed any formal complaint so far. The matter continues to draw public attention amid broader discussions on workplace policies and religious expression.